Ray,

I tried almost a dozen program demos (both PC and Mac). Yours was one of only 2 that would even mount the corrupted card. The other program found 9 photos. Yours recovered 341 photos. This included the 20 most recent photos that I most needed as well as hundreds that had been downloaded and 'erased' over the past year.

Given that some of these programs would have cost almost $100, I consider yours a bargain.

Thanks!

Christopher

Ray,

Thank you! This is the BEST customer service and product I have seen in a long time - Thank you so much!!! For the most part I would say RescuePRO recovered 95% or more of my lost files. That is awesome!!

Thanks again for such great service!!!

Happy Holidays!

Bill

Hi Dave,

Thanks so much for your prompt help and for your great product - I can't thank you enough as I have just managed to retrieve the entire last year of my 2 year old daughter's life from my SD card!

Thanks again,

Lauren

Ron,

Data recovered from FTTP, it's all there, you guys saved my BUTT! Great Service, efficient, quick & helpful. You went above and beyond!

Thanks very much!!!

Steve

Hi Ron

We received the CD today!!

Thanks so much! Those pictures meant the world to Lindsay. We appreciate your kind service. God Bless.

Have a very Merry Christmas!!

Sharon Spengler

Hey Ron,

I just wanted to let you know that I received the cd with my pictures on it. Thank you so very much for such a speedy recovery of my data and lightning quick return to me. You guys are the best. Happy Holidays to you.

Sincerely,

Thomas Oliver

To Management:

Please accept this letter as a compliment for Ron Gomez in Sales Support for LC Technology. His customer service is extraordinary in today’s business culture.

Recently, I had a flash drive from which I could not obtain stored material. I called the company who manufactures and sells the said brand of flash drives. When I told them that I wanted the material retrieved, they recommended your company.

When I called your company, I reached Ron Gomez. From the beginning, he was helpful and gave clear instructions as to what to do with said drive. He emailed me and attached a recovery form. I mailed the form and the drive and contacted him by email. He corresponded with me throughout the transaction. He called my home and left a message that the drive was being mailed back to me and that the recovery was unsuccessful. His attention to this matter and my concern was evident even to the completion of transaction which was a refund from your company.

It is not often in our busy world today, that I as a consumer feel that my needs are being heard and met in such a courteous way. Your employee, Ron Gomez, is truly a shining example of what customer service should be. Your company will continue to do business because of employees like him. He was prompt, informative, and courteous.

Thanks for such a pleasant experience. Although my stored files could not be retrieved, I am glad to know that your company is available for future help.

Please commend Ron Gomez.

Mary Ann Long

Hello,

Just wanted to thank you for an awesome product. It saved the day again

Tom

Ron,

Thank you so very much for your efforts. You have no idea how happy that I am that you guys were able to recover the pictures for me. You and your staff have been nothing short of superb. I will recommend your company to everyone that I know. I will let you know when the disk gets here. Thanks again. I hope you and your techs all have wonderful holidays.

Sincerely,

Thomas Oliver

Hi Ron,

I received the CD with my files on it in today's mail and everything seems to be fine. I just wanted to thank you for your help and promptness in getting this back to me. You have saved me many hours of work re-creating this information.

Carole Chaitin

Eric,

I received my DVD today. While the thought of paying $125 to retrieve data I shouldn't have lost in the first place bothers me, after talking to others, I find that $125 (while expensive to me) is an exceptional price for data recovery.

...

I will look for a USB connector so hopefully this will not happen again. Thanks for the info.

Thanks again.

Stephanie

Hello-

I just want to say thank you to you and your team for recovering the data from my flash drive! I want you to know that it was greatly appreciated! It is as if you all saved my life, because my life was on there.

Thank you again,

Maria Polydefkis

Ron:

Thank you for your response, which, even if automated, demonstrates an understanding of customer needs.

The demo worked. I bought the software and used it successfully ... and have already recommended it to a friend.

Also, I had previously purchased a competitor's software -- Stellar Phoenix Photo Recovery -- but it ended up being a locked, proprietary software that downloaded recovered images a .jpeg that would not import to iPhoto or open in PhotoShop. Totally worthless and a waste of $39 ... which was part of my recommendation to a friend to purchase RescuePRO.

Best Regards,

Dick Moody, Ed.D.

Ray,

We couldn't thank you enough for successfully sending the much needed files for my daughters project, I really appreciate your fast assistance in retrieving our data.

thanks again,

Angelica Guzman

Ray,

Thanks very much for the follow up.

I LOVE YOUR PRODUCT.

I followed the directions and was able to use the demo to recover my photos, and then buy the full version to actually get them. From there it was a quick transfer into iPhoto. Easy to use and was a great relief to get the photos of my son's very first football game after I pushed some wrong buttons on my camera.

I had a whole bunch of other photos on that same card, so in actuality, while I was only interested in the last batch, I recovered over 1400 photos.

Thanks for the great customer service and great product.

Mike

Management,

Just want you to know how much I appreciate Ron Gomez's work to restore some of my files from a shattered flash drive. I don't know how he did it apart from a miracle from God, but I'm sure glad he did. I had over 30 pages of a doctorate paper stored on there that I had failed to back up elsewhere. Ron was wonderful through the whole process.

Sincerely

Mike Foster

Good Morning Ron,

Just letting you know that I picked up the mail today and found the recovery disk in there. Thanks! Just took a look. A few failed to be recovered, but all in all Thanks For a Job well done.

Will highly recommend you and your company to others if the need arises.

Lioba

Thank you, Dave!

I have downloaded the software and recovered 261 photos and 19 movies! Although I had already saved the majority of these to disk, there were some precious photos and "progress" photos that I would not have been able to duplicate! Even if I never need the program again, it is worth the money!

I appreciate your assistance.

Theresa King

Attn: Eric Beaudoin

Thank you again for recovering the photos from our Europe vacation. They mean so much to us, as we will probably never take this trip again.

I will certainly recommend your service to anyone who experiences a similar problem.

Warmest regards,

June R. Hays

Hello Ray,

I wanted to thank you for coming through so quickly, efficiently and professionally during my data crisis experience.

When I received your phone message I was so relieved and impressed with you and your company, and so grateful that I chose LC Technology to recover my data.

Thank you once again for all your support and your great work, and I will certainly refer LC Tech. to all my Toronto colleagues.

Have a great day,

Dr. Robyn Stephens

Ray,

I received the disc on Sat. and everything I expected was there!! I am so excited! Thank you so much. It felt like a miracle after using our own file recovery program, something touted as professional strength; taking the chip to a photo store with no success. I am so impressed, thrilled, delighted with the results. I have been telling everyone I know and sent your link out to many friends.

I was further impressed by the quick turn around and your excellent customer service. Thank you again!

Feel free to pass this email up to your boss or however your company spreads kudos! Your team rocks!

Philese Selden

Dave,

I just wanted to let you know how happy I am that your wonderful program DID RECOVER ALL OF MY MOTHER'S 80TH BIRTHDAY PHOTOGRAPHS! I ran the program a second time and was absolutely delighted to see that all 119 photographs were recovered. The first recovery was only 48 images. I bought an expensive card reader at Wal-Mart and thought it was defective. I returned it and exchanged it for another reader and it worked great. But the saving grace was your program. Thanks to all the engineers and your support.

I will highly recommend your program to all my friends!

David Black

Hi Ron,

Thanks again for all your help. Also the heads up on the new recovery software for Macs. I'll keep that in mind. Hope I don't need it but I know where to get GREAT help if I do. As I said on the telephone Friday you have a customer for life.

Thanks again,

Tom Brescilli
Brescilli Photography

Hello Ray,

Thank you for following up. I was able to recover my photos without any issues. I wish I came across this product first. A family member recommended a different program. I purchased the program, but for whatever reason, it didn't work. It was a waste of $50! I was hesitant to buy another program, but when the photos came up in preview, in the demo, I had a better feeling that this program would work. And it did! I immediately saved the photos to disc. I'll recommend this product to anyone who finds themselves in the same situation I was in. Thanks again.

Sincerely,

Michelle Pinto

Ray,

I received the "recovery" CD in yesterday's mail. I can't begin to thank you folks enough for rescuing the pictures on the SanDisk Ultra II SD Media Card.

As a result of your efforts, my niece learned a very valuable lesson about downloading and backing up digital pictures on a regular basis. Your efforts saved the memories of a wonderful, once in a lifetime, trip for her and her son.

I appreciate all that you and LC Technology have done to resolve our dilemma.

Sincerely,

Mike Fenchel

Ron,

I'm very pleased with your work. I would say that you were able to restore at least 99% of the pictures. Many thanks for getting our memories back!!

Sincerely,

Jim & Martha Murphy

Hi Ray,

This is the BEST email I have ever received! I thought for sure, that I had blown it, and began the grieving process by telling all my friends about the photos that "got away" There is nothing like "hope" to carry the day, and you and your company's expertise, of course.

I am going to email SanDisk how pleased I am with you folks, and thank you personally, a hundred times!!!

Best,

Joel

August 2008

On Saturday night, a nightmare occurred in my home...I accidentally formatted my CF card and lost 800 pictures!! Pictures of a wedding, a funeral and a family vacation. I was close to becoming physically sick...I looked up my camera manual and it told me that if I formatted my disc, the photos were gone forever. I cried myself to sleep. In the morning, I went to the nearest "Geek Squad" computer group at Best Buy and they told me (2 of them) that the data was lost and not to waste any of my money on gimmicks who claimed that they could recover my photos.

I didn't listen...why you ask? Well, a really nice fella from the United States returned my panicked call on Monday and told me to go buy a card reader and call him back. He couldn't make any promises, but he sounded so optimistic! So I did as he told me to, (the Best Buy reps said that the card reader would not make a difference, the photos were gone). I bought it anyway and came home to call my new founded friend/hero Ron Gomez, an employee of LC Technology.

He was extremely helpful...he talked me through the whole event of downloading the demo and when it recovered 2600 pictures, I could have kissed him through the phone! He then sold me the full PHOTORECOVERY package (which was worth every cent!) and I was able to recover all of my "lost forever" photos. How can I thank your employee and the technology in which he had? I can't...all I can do is express my sincere gratitude to him via e-mail. His patience, optimism and wonderful customer service brought back a smile to my face and memories for my family.

Thank you Ron!

Jennifer Miller
Regina, Saskatchewan, Canada

Hi Dave,

Thank you so much, I really appreciate your excellent customer service and will be sure to send my photographer friends your way!!!! Good customer support, much less great customer support, is so difficult to find and I stick with the companies that help when I need it!

Thanks,

Darcie

Hi Ray,

I received the disc today and was very pleased with the results. I lost a few pictures but you people retrieved the ones that count.

I want to thank you for all the help. You and your company went out of your way to help me. In all the years I have been in business, I don't remember any company being as helpful as you people were.

The information you sent with the disc was very helpful. I have some pictures that only print the top half and often wondered why. Now I know, thanks to you.

Thank you once again. It has been a pleasure doing business with you. I will remember you, so if I ever runs into anyone with the same problem, I will HIGHLY recommend you.

Sincerly,

Bill Montgomery

Eric,

Thanks so much for the good news. I look forward to the diskette in a couple of business days.

You don't know how much you have made my day for recovering 3000+ files that I so desparately need. Thank you....greatly appreciated:)

Best

Walter R. McCollum, PhD, RODC
President, McCollum Enterprises, LLC

Hello Dave,

The program worked very well. I appreciate your and Ron's great customer service- thanks very much, I'm impressed.

Thanks!

Walter

Hello,

My name is Jason Strong, and I just wanted show my appreciation for the professinal way in which Ron helped us to recover over 400 photos from our much needed vacation to LasVegas. We are forever grateful for the service that you provided to us and we are speaking highly of you in many circles.

You guys ROCK!

Jason Strong
Gulfport, Ms

Ron,

Dropping a line to let you know the software worked amazingly well. I'd love to know what you were able to figure out that no other recovery software I own could do.

I was getting the dreaded "no preview available" jpeg error. Your software was the only one that would do the trick.

Thanks!

Murph

Sandy and Dave,

I cannot tell you how pleased I am with the service you have provided. I’ve rescued my sons photos, which were a once in a lifetime trip to Myanmar. Thank you for your time, patience and effort in helping me accomplish this. You guys are so knowledgeable that it was a pleasure to make this happen.

Best,

George

DESPERATE HOUSEWIVES
George W. Perkins
Executive Producer

Ron,

The CD arrived with the missing pictures from my daughter's wedding. Thank you and your company for doing such a great job of recovering the lost pictures from the memory chip. I will pass your name along to others who need your service.

David Bischof

Hi Eric,

I just wanted to stop and write and say thank you for all your help today. We bought the program you suggested and it worked perfect.

I want to thank you again, I don't know what I would have done if I couldn't get those pictures back.

Thanks again,
Gary

Dave and LC Technology Staff,

Thanks for your help and patience!! I finally had tech support disable my workplace security settings and was able to run your software without any hitches. I recovered the photos that I had inadvertently deleted. Thanks a MILLION!!!!

Victor Alvarez, MD

Dave:

Just for your info....RescuePRO™ saved my butt yesterday, it saved hours of re-shooting all because I wasn't paying attention and formatted my disks before downloading. I thought once you formatted the info was lost forever.

Randall

Ray,

I had no idea such great customer support came with your product: it is an added bonus. I installed and ran RescuePRO™ Deluxe and was able to recover all of the files I had lost. 600 Jpegs from an important photo shoot were missing and a reshoot would have been costly and time consuming.

I will recommend your product to everyone I know.

Cheers,
Jay Mueller

Ray,

OMGosh. This product saved my butt!! I photographed a wedding, and I was uploading the files, and realized the most important files weren't there, and I'd "uploaded" all of my cards! So, going back through them, I found the corrupt card... and thank goodness for your program, all of my files (and then some!) were saved. It's amazing. Thank you SOOO much!!!! I was hesitant about the $40 at first, but now it's definitely money WELL spent! I just hope I don't have to use the program again ;)

Cate

Hi Ron,

Thank you for your wonderful news regarding recovering images for me. You don't know what a relief that is and how so thrilled I am. You and your company have shown such outstanding consideration and service that I would recommend your company to anybody.

I also have attached a sample of the work I do. The images that you recovered are shot on a green screen and then the image is extracted and placed on whatever background I or my clients desire. Thought you would be interested in seeing the finished product.


Again, thanks for all of your help and I'll talk to you soon.

Richard
RLS Photography

Dear LC Technology,

Ok, so this morning I woke up with one mission... to get back the vacation pictures that I so inadvertently DELETED on the last day of my Florida vacation. I had been told that you could purchase some software to recover the pics. I initially tried to use another company (we won't mention names...ok we will...filerecoverytools.com) and they were NO HELP. They would not even give me a number to call them, and every "support" reply I got from them was completely bogus. They did however, in one of their e-Mails, give me a number to call LC Tech for some additional software.... so I gave it a try. I was so completely frustrated when I got Eric on the phone. He was SO KIND, and answered the basic questions I had before I even bought the product. He walked me through the demo process, and was completely ready and able to help me when I called with my (probably silly) questions. I CANNOT THANK YOU ENOUGH FOR YOUR HELP. the demo proved to be my SAVIOR as I was able to recover all the pictures that I had just "reformatted" from my card. ERIC, THANK YOU FOR BEING SO KIND AND HELPFUL. NO WORDS CAN EVER EXPRESS MY GRATITUDE!

Jennifer Marlin

Dear Ron,

Thanks so much for following up on my e-Mail to LC Tech. I appreciate so very much the help and the software made available for me. I had lost one year of pics Including the wedding of my youngest daughter. I will never understand how this happened and know that I didn't delete the pics but obviously there was a glitch somewhere. I was so distraught at the loss but you would not believe my excitement to see in the demo ALL the pics I had lost. I had already bought the software and downloaded it online and inadvertently missed putting your name in my order form. I do apologize for doing so. But I really appreciate your following through with me and will recommend this program to anyone who I find may need a service like this in the future. You guys are great. Thanks for all your help and for just making my day.

God bless,

DEB

Eric,

I recovered all of my pictures and I'm so excited.

Please pass my message on that I did not have anywhere to comment on your help. I wanted to say that without your patient urging and clear explanation I probably would not have attempted to recover them and I can't thank you enough for your help. I'm sure you give the same thoughtful, courteous and caring help to all your customers. You made me feel like I could call on you and any time.

Thanks again,

Polly Prusch

Ray,

I cannot tell you how awesome you guys are!!! I was horrified when I lost about 70 pictures from the birth of my nephew.......even worse....I was the official photographer so no one else took any pics. I was going to give them all copies of what I got.....which would have been nothing until I found your site. The software worked great, all 70 pics were recovered and it even found about 10 pics I had lost earlier in the year that I thought were gone forever!!! I am telling everyone about your product.....again thank you, thank you, thank you!!!

Andrea

Hello,

I would love to take the time to say I love your company and your software!!! Your company saved my back side and I just wanted to tell you thank you, thank you, thank you. :)

Tony

Photography With Heart.
818.340.7474 Studio
866.732.2499 Toll free
www.photographywithheart.com

Ray,

Thanks for the follow-up. This program appears to have recovered 200 pictures from our Disney trip and you have no idea how happy we are and how stressed we were when we thought we lost them. So far I recovered them and saved them on my hard drive in the standard JPEG format. They appear readable. I have now burnt a copy onto CDs to take in to get developed.

Honestly, at this point, this may be the best $40 dollars I have ever spent. Seriously.

Brad

Dear Ron,

I received the CD with the recovered files and the toasted flash drive this morning. Everything looks great.

Most of what was on that drive was personal and irreplaceable. As such, it was worth every penny of the cost to have it recovered. LCTI did a great job for me and I especially appreciate your courtesy and the speed with which the recovery was completed. If I ever need such a service again, you folks will have a repeat customer. I will also spread the word far and wide that LC Technology is the way to go for data recovery.

Once again, thank you very much,

Mark Womack

Ron,

RescuePRO™ was actually the third commercial program I bought that promised results in unerasing our Disneyworld photo files off a 2gb SD flash card. The other two programs did not have the capability of being redirected to a location that held the pictures. This program was the only one to recognize that there were more than 1gb of pictures and to resurrect them virtually without loss. If anyone needs the ability to recover their photos I will be sure to recommend LC Technology!

Thanks again,

Rob Hudson

THANK YOU, THANK YOU, THANK YOU

You guys are miracle workers. I just used your software and was able to recover over 1,000 photos off two CompactFlash cards. These were photos that I failed to back up (in a hurry and didn't take the time) and my hard drive on my computer crashed last week and my files were lost! I am so happy to have discovered RescuePRO™ and will tell all of my photographer friends. This is a must-have piece of equipment in every photographer's toolkit.

Thank you again and please tell Sandy I really appreciated his explanation. Everything worked like a charm. Have a great weekend. I'm celebrating tonight!

Rene Griffith

Dear LC Technology,

After my son's 3rd birthday party, I discovered that the media card from my camera was completely blank. We had taken dozen of photos and really wanted him to be able to remember this wonderful day through photos. PHOTORECOVERY® recovered about 90% of the photos!

Thank you, thank you, thank you!

Parents in Oceanside, NY

Hey Ron,

I wanted to send a quick note to let you know that I was able to recover all but 5 of my photos. That was a very reasonable loss! Thank you so much for you prompt call and e-Mails. THANK YOU!!! THANK YOU!!! THANK YOU!!! I was a complete mess thinking I had lost over a years worth of photos.

sincerely,

Jennifer

Wow! What technical support!

I've been in the IT business for 38 years, as programmer, analyst, program manager, and CIO. You folks are a breath of fresh air.

Thanks for going WAY more than "the extra mile" to explain the problem and resolve it. Hope I never need your software but, if I do, I'm sure it will impress me yet again. Thank you, all.

Bob

P.S.: You all really DO work as a team. That's what impresses me MOST about your organization. Always better have more than one pair of eyes looking for a solution...

I just wanted to thank you for excisting. I just was able to save very very important pictures that affected many lives.

Ella Levin

Dave,

It works perfect ! I've been able to restore all of my lost pictures ! Many thanks for your excellent and quick support.

Best regards,

Mark

Dear Ray,

You are the MAN! I can not believe the customer service!!! You are awesome!!

We were on your website on Sunday, you called to follow up on Monday, we e-Mail with you (and you answer as if you are waiting just for us), we Fed Ex overnight the card and you call the same day the card is delivered to tell us that you found our files!! Customer Service at it's best! I would highly recommend LC Technology International and I would ask for you if I ever encounter a problem again!!

I have a photography business and the lost pictures were from a wedding. Half of the wedding was on that card. I was devastated! And then we found your website and the AWESOME customer service. Thank you for saving my reputation!!!

Annie Arena
www.anniearena.com

Dear Sir or Madam,

I want to take this opportunity to convey to you my satisfaction with the assistance provided to me by your support center. My call was answered yesterday evening by Sandy. I knew very early that I was in good hands. He is knowledgeable, thorough and perhaps most important to me, he was able to outline what had to be done in a manner which was not only helpful but comprehensible; I realized that he was also teaching. I don't believe that I will need to call for assistance again. As one who must manage operations-budget: cost/ man-hrs/ cust sat, etc., he is a keeper: he speaks technical to the non-technical, concisely!

In my other life, I hired and managed highly paid technical people for a international corporation and while we could find, hire and train these people to represent us, TEMPERAMENT and the ability to SPEAK TO THE CUSTOMER was and still is essential in keeping those service contracts. In my other life, I would have hired Sandy.

Lee Morgan

I recently purchased this software from you, THANK YOU!!! It recovered all 644 pictures from the memory card, I am SO happy, my son is just happy I am not so frantic any more! My grandkids pics are on that card, they recently moved across country, so I was very anxious about it, I was impressed with the ease of use (I am not very savvy at this type of thing), also, very impressed with the cost, I was willing to pay just about anything to get this type of program. I was also very impressed with the demo, try it before you buy it, was wonderful, it recovered all of the pics so I could see that the program worked before I purchased the software and it might not have worked for what I needed. Just wanted to let you know how pleased we are with the program and the results from using it.

Thanks, one more time,

Cheryl Murray

Dave,

As I mentioned on the phone, this last change did it. I was able to get the RescuePRO™ software to finish the scan and I recovered all the erased files from my SanDisk® CompactFlash. WHAT EXCELLENT SUPPORT YOU HAVE PROVIDED !!! Thank you so much. Dell, Microsoft and HP have a lot to learn about quality of customer support from companies such as LC Technology.

Great product and excellent support - SanDisk® is lucky to have a business partner that takes such great care of its customers !

sincerely,

Fima Vaisman

I ordered a 4 gig SanDisk® CF card for my new Olympus E-3 camera. The disk came with a file recovery program called RescuePRO™. This program worked great on my new card until I converted from Jpeg to shooting with RAW images. Then the card recovery program no longer was able to identify my new camera’s proprietary ORF raw files. I e-Mailed and got an immediate reply.

The customer support person at LC Technology gave me an online account to upload sample (ORF) files which his team then went to work on. Three days later the sent me a link to a revised program that worked!!! Have you ever had service like this before...anywhere else? It’s a retail miracle!!

And no, I don’t work for them...just appreciate real customer service when I find it.

Martin Kimeldorf

Eric,

Thank you so much for all of your efforts and attention. I really appreciate you assistance with this.

I received the other CD but haven't had an opportunity to check it out (it arrived this morning on my way out the door). I will let you know as soon as I pop it into my computer at home.

Also, I wanted to let you know that I passed on your information to my father-in-law. He owns Computerland stores in the area and has been looking for a company to send this type of work to since they don't do data recovery at their stores. I hope you don't mind, but I have had such a nice experience with you company I figured other people in our area might as well!

Thank you again for your help; have a terrific weekend!

Amy

Dear Ray,

I cant even begin to thank you enough for ALL your support today!!! I never would've been able to follow through with my situation without you and Sherri (I think that is the woman's name that answered my calls and directed me to you).

I thank you from the bottom of my heart, and I appreciate how patient you and Sherri were with me.

I hope you are able to forward this to the people above you in your amazing company. Thanks again, and I wish all of you a happy and healthy new year.

All my best

Adrienne Batterman
Phila Pa

Dear Ray,

I am glad you followed up because I wanted to thank you for your help. It all worked out. Everything seems to be working well. Thank you so much. Make sure your supervisor sees this because the service is great.

Amy F. Weinberger, CEO/President
www.thinkingcenter.com
www.thegapschool.org

Hi Ray,

I just wanted to write and tell you how very much I appreciate your help yesterday! When ACDSee deleted so much -- and so many years of work -- I was in a panic thinking it was gone forever. Then ACDSee Tech Support referred me to your website and I spoke with you. I was able to recover probably 90% of the info I had lost (some were too poor copies to recover I'd imagine). Not only did it recover my lost digital scrapbooking stuff, but family photos that I had no other copies of at all. You and this software saved my sanity!! I am so grateful for the help you offered and wanted to say how much I appreciate your help.

Thank you,

Patty

Hi Ron,

First, let me say I was shocked when I got your voice-Mail and e-Mail! The same night I downloaded your Demo I purchased the full version online.

I was taking pictures one day (Nikon D40) and all of a sudden it would not display the picture on the lcd - had an error like "cannot display picture". So, I took another picture or two (which didn't produce any errors), but then couldn't view them either. I turned my camera off and later, when I turned it back on, I got a message like "memory card needs to be formatted for use". I was really worried about this, since I had well over 100 pictures that I hadn't gotten downloaded yet.

I was able to recover all but about 5 pictures out of around 130! Your software worked GREAT for me! And, I'm recommending it to all my friends as well

Thanks for the great product and the followup communication!

Wes Thoemke

Dave,

Thank you for helping me. Your knowledge, patience, and willingness saved a big photography gig for me. I know my kids will have a better Christmas since I didn't lose these files.

Merry Christmas,

Daniel

Eric,

Received the memory card and the CD on Friday the 7th. Thank you so much for all your help. You have no idea how much I appreciate what you did. The service was simply superb and done in such a timely manner.

Thanks again and happy holidays to you and yours.

Jackie Saddler

To Whom It May Concern:

I am writing to acknowledge Ron Gomez’s professional and helpful service. From the initial phone call I made, he was courteous, friendly, and knowledgeable. He patiently explained the ramifications of sending my flash drive, which needed data recovery performed on it. He also e-Mailed me while we were on the phone to make sure the e-Mail went through to me. When it did not work three times, he continued to try. Further, he was conscientious when I contacted him questioning the status of my flash drive a few days later. He told me that it was still being worked on, but he would contact me when it was done. Much to my surprise, he called me later that afternoon, just as he promised.

Above all, I was very pleased that when I told him I needed to make a deadline, and some files that I needed were on my flash drive, he volunteered to e-Mail them to me before mailing my flash drive. I had been very worried about those files, and the fact that he went out of his way to make sure I received as soon as possible them really helped me.

Thank you for employing such diligent workers as Mr. Gomez.

sincerely,
Cynthia A. Wittig

I believe in paying a compliment when one is due. And one is due when you find someone who seems genuinely interested in helping a customer. Earlier today Ron Gomez helped solve a problem I had with a new SanDisk® SD memory card. I was initially irritated that I was having a problem with a new card. He sort of deflected my irritation by his willingness to help. He was patient, courteous and professional. He communicated at my level (computer novice) of understanding. My impression is that he took a few extra steps in trying to solve my problem that others might not have. If would be great for the computer industry if more support technicians could emulate his approach to helping the customer.

Jim Williams

This is the post I placed at Naturescapes.net, the most important nature photography forum of the world:

http://www.naturescapes.net/phpBB2/viewtopic.php?t=114699
The 500 gig Maxtor Extrenal Hard Drive became corrupted with the files inside being unrecognizable by Windows® Explorer Evil or Very Mad The computer kept asking me to reformat that Hard Drive, if I did that I would lost 1 year of work since the last time I backed up was 12 months ago.!! Embarassed

Fortunately I found File Recovery Pro at http://www.LC-Tech.co.uk/software/frprodetail.html

It was amazing, it recognized all the files and I was able to back them up to another hard drive. Very Happy!

Thanks again.
Juan E. Bahamon
www.birdsofcorpuschristi.com

THANK YOU! THANK YOU! THANK YOU!

The pictures of my 3 year old with his 75 year old Grandfather at the beach were accidentally deleted from our memory card. I was literally in tears. But, RescuePRO™ saved the day!!! I was able to recover ALL of our photos and am so grateful!

Kathy
Ringgold, GA

Just wanted to endorse your product.

I was able to recover approx. 650 images from her SanDisk® xD memory card using this s/w after my wife accidentally formatted it w/ her Pentax camera. These were images from a recent holiday that we could not otherwise have ever duplicated.

Super cool.

Scott Alyea

Hi Ron,

Thanks so much for recovering the files on the card I sent! It was the only card from my main camera and the wedding would have been Inc.omplete without those images.

You guys are great!

Best regards,
Carter

Thanks Ron,

I bought the program and put in a good word for you in the form online.

I hope it gives you some job satisfaction to know that you work for a company which saves people from tragedy. (I work for a newspaper, and let's just say it's deadline day and some photos were missing....but not anymore!)

You've saved my bacon, man.

Thank you.
Phil

Quoting LC Technology International (sales@lc-tech.com): Thank you for your interest in RescuePRO™ ...

And thank you for creating it

Once I'd got over the shock of writing over unarchived files, I realised that the camera would not do a deep format and your software has done a perfect job of recovering them

The SanDisk® one gigabyte card stores 340 six megabyte images and I was able to rescue all 340 (some, of course, were over-written with the new images)

From a very grateful customer,

Richard Venus

Dear Demigods of Deleted Photos,

Your program just recovered almost 450 images off my camera from a card that was mysteriously empty when I plugged it into my computer after having been too lazy to copy any files from camera to computer since last spring. They included my last month of undergrad, senior week and graduation. THANK YOU THANK YOU THANK YOU. I am telling everyone that I know who owns a digital camera that your product is a "must-own" to protect the precious memories that people think computers are flawlessly recording for them.

If you keep track, it was a 1 GB SanDisk® memory stick PRO Duo that was filled with pictures from a Sony CyberShot. Somewhere between removing the card and putting it in a sand disk MobileMate MS+ to attach the card to my USB port everything disappeared. Not only did it find all the pictures that went missing unintentionally, it even brought back a handful of intentional deletions. Flawless, A++, five stars, best 40 bucks I'd ever be willing to admit spending to my mother.

Best,

Bill Breedlove

Ron:

Yes, RescuePRO™ was-is immensly helpful. One hundred and two pictures files of the play "Chicago", that I shot the previous night on my Nikon D-100, came up missing with no reasonable explanation. I figured the files were still residing on the 1Gig Lexar CompactFlash( at least I was hoping they were). I researched on your site first, purchased the the MAC version, and installed it on my G5. The Lexar memory chip is the only CompactFlash that I have from that company. I had to use it because after shooting more than 800 RAW files with the D-100 I ran out of 1Gig & 2Gig SanDisk® Ultra II CFs. Thanks to your recovery software product all the RAW files were recovered pictures delivered to the theatre on time. Definitely helped in releiving the stress factor (PANIC!), I initially felt. I will be at the Photoshop World & Expo next week in Las Vegas, and definitely talk about your product.

Thanks for your inquiry. I know for sure that I may have to use it again; its inevetable. And as Chris Rock said in one of his routines "Cause you never Know". I'll also be purchasing the Windows® version for the office, "cause you never know".

Later

Roberto Perez
Eclectic Electric Photography & Design Studio

Ron:

I was just going through my e-Mails and wanted to say one final time THANK YOU! for how wonderfully you handled this family "crisis" for us. The pictures arrived safely and we have all enjoyed them very much. The loss of these photos would have been a major HOLE in our son's initial journey to China without your efforts and the work of others in your company.

I am asking you to please forward this note to your management team to let them know what a terrific job you did on this issue for us. You could teach Dell and others a few things about customer service.

Sabrina M. Wrenn

Wow - fantastic product!

I just had to let you know that you guys really saved the day. I had accidentally erased over 600 pictures from this year and RescuePRO™ really lived up to its name and all of the hype. Just purchased the product and am very very happy (and relieved)!

Regards
Helen

Hi Ray,

Best $40 I ever spent. I thought I had lost a bunch of summer photos, but the demo worked great the first time, and found them. So I immediately bought the full program. I take a lot of photos of wild animals on my property and I've been mad at myself all week for not backing things up daily after losing these photos. So glad I got them back with your program!

Thanks
Gord Dunick

Hi Ron,

My daughter received a Fex-Ex package from LC Technology this afternoon.

Thank you so much in recovering those "lost pictures". She obviously wants to keep the wonderful times she had this summer "alive" by using her pictures as a screensaver.

I want to commend you and the technicians of LC Technology International for a great job in recovering the pictures on the card. I would definitely continue to buy SanDisk® products and recommend LC Technology for any problems with them.

Best Regards,
Ricardo Krimker
rkrimker@comcast.net

Dear LC-Technology,

I am a professional photographer, have worked with SanDisk® on projects and rely on their cards to feed my family and please my clients. I also rely on RescuePRO™ to get me out of trouble.

Today I called your support because of trouble using RescuePRO™ and was put through to Sandy Wills. I want you to know that your company is in good hands with Sandy! His professional, courteous, and intelligent answers were not only helpful and poignant, but have also built my respect and professional allegiance to SanDisk® and RescuePRO™.

Sandy impressed me as an individual that has immediate and deep reflection upon LC-technology and SanDisk® itself! His support separates and differentiates you and SanDisk® from the crowd of technology companies that choose lousy support, cheap products and low cost as their market niche. I am willing to pay a premium to be aligned with companies like yourself who hire such outstanding people as Sandy.

Thanks Sandy,
Jared Cruce

Jared Cruce Photography
www.JaredCruce.com

Ron,

I appreciate your help today Ron. Everything came back and a few other pictures that had been lost from Italy. The phone call you made was a nice surprise which I didn't expect for a company to make. Nice touch, well done. Will promote your services and company. Thank you for making it a pleasure to deal with you.

Best regards,
Michael

Ray,

I got your voice-Mail and thank you for following-up. RescuePRO™ saved my bacon on sunday night. Out of 159 photos on my 512 card I was able to save 155. The software was easy to use and completely worth the $40.00. I am an artist and I getting the reference photos off my card was essential to making my deadline and thanks to RescuePRO™ I did it! I did have to hit the ignore button 4 times (I assume for the 4 corrupt files) but everything else showed up like magic. If I have any questions in the future I'll make sure to let you know.

Chad Hardin
Hardin Art Studios
5178 N. Bulldog Rd.
Cedar City, UT 84270

ERIC,

What more can be said except THANKS,THANKS,THANKS!!!

Your knowledge of your products and your willingness to help guide me through the steps to recover the pictures was BEYOND the call of duty. You also had much patience, which I greatly give thanks to you.

I certainly am a satisfied customer, even tho hopefully we will not need to use it too often, it is a GOOD feeling knowing that we have a product we can rely upon.

Thanks again

Barry Beard
Pownal, Me

To Eric Beaudoin,

THANK YOU, THANK YOU, THANK YOU! I am so glad you thought to check that prong before giving up. You haven’t a clue as to what it means to my customer, and of course, me personally.

Let me first tell you my sob story. I started my photography business three years ago and have always done it as a part-time job. It is something I absolutely love to do and end up meeting some great people along the way. This particular Bride you see in the photos is an acquaintance of mine for the past few years and when she got engaged she was set on hiring me for her wedding. A few months ago she called me crying on the phone telling me that her wedding date had to change and she saw I was unavailable for the new date. She then rearranged everything to a date I was available just so that I could be the photographer. The wedding day came around and I had a good day shooting. No problems. As far as I could tell on my LCD screen, my pictures were coming out nicely. Two days later I went to upload the pictures and found that the memory card was nonresponsive. I was completely crushed.

I had to wait until she came back from her honeymoon to tell her how the memory card had failed and that there was a very big chance the images were gone forever. Needless-to-say, we were both crying. I, stupidly, had entrusted that one memory card for 90% of her wedding day pictures. Big mistake on my part. I then spent all of last week calling her family and friends begging for any and all photos that they may have taken at the wedding so that I may put together a collection of pictures so that she may have some memories of the day. Which, let me tell you, takes a big hit on the ego.

When you called the first time yesterday, I expected the bad news and had already accepted the outcome. When you called back 10 minutes later with the unbelievable good news, I can’t tell you what a complete shock that was. I have had such a rain cloud following me since first discovering that the memory card had failed, it was like you were the sunshine I had been waiting for. I know that is quite cheesy, but it’s the best way to describe it. I’ll have you know, I spent a good hour running around my house like a mad woman dancing around and screaming…and of course calling my Bride to let her know what a miracle it was.

I am sending out an e-Mail to all of my fellow photographers, friends, and family to let them know what happened, and to inform them of your grand services. Any time memory cards becomes a topic in the future, I will definitely rave about how Eric with LC Technology went above and beyond. You are on my favorite referrals list forever more.

Thank you again you wonderful Data recovery genius!

Christine May from Kansas City, MO

www.clickphotographykc.com

Dear Mr. Zimmerman:

I would like to thank your efficient staff members in recovering over 900 pictures from an SD memory that got corrupted. I went to your office on June 5, 2007 and waited for the pictures to be recovered.

Your staff is first rate. I spoke with Eric over the telephone the day before and he was very reassuring and gave me directions to your office. I met Mike who worked on the pictures, too. Dorrie made sure that I was comfortable watching television while I waited. She even served me cold iced tea.

It was so upsetting to take a long trip to Vietnam, Cambodia, and Singapore only to find out that all pictures taken were corrupted. Prior to my calling SanDisk® to ask for assistance, I went to several local photography and camera shops to no avail.

It was such a relief to find out that you are located nearby.

I have told several friends and businesses Including Staples where I originally purchased the SD module.

Please extend my sincerest thanks to your staff. I wish all of them the best.

sincerely yours,

Teresita S. de Guzman, RN

Dear Eric,

Thanks again for your help yesterday recovering the lost images on the 1gb Olympus xD disk we have. My partner owns the SERVPRO of Englewood, North Port, and Cape Haze, Florida. SERVPRO is a national franchise company specializing in emergency "Fire and Water - Clean Up and Restoration". SERVPRO has some 1500+ franchises in the United States.

When they are called out to home or business with a water or fire loss mess, the first documentation of the site with special monitoring equipment for levels of water saturation, humidity, temperature, mold growth, etc., and the photographic images as visual of all the property's affected areas prior to beginning clean up are absolutely critical to have recorded. Because fast response and beginning clean up as quickly as possible dramatically affects the amount of damage and loss expense, those readings and pictures are taken first and then the work begins. So, the scene is changed and unrepeatable very shortly.

That first documentation is important however to several involved parties. The insurance company, the home owner, and the SERVPRO. And possibly a contractor or supplier responsible for rebuilding the property need to see the original scene.

We were suddenly missing ALL of the images from several home emergencies. With no way to repeat nearly all of the missing pictures, I think you can see we had a really big problem. However, with your software and very clear, friendly technical support, you easily walked me through recovering and re-saving all of those previously lost images. (and our necks) Granted, not always are missing digital images recoverable, but clearly often they are. Certainly it is worth taking the steps to find out! I'm also aware now that you have software for recovering other types of information files in addition to picture files that I will keep in mind.

So, many thanks to you Eric, and I will be sending a message to the other SERVPROs in our network and to our corporate offices about the ease and effective help we got from LC Technology Intl. and the PHOTORECOVERY® software. You saved the day. Actually, quite a few days and a some headaches to boot!

Very sincerely,
Mark Weixler


     Kathleen Kessler, owner

SERVPRO of Englewood, North Port & Cape Haze
80 S. McCall Rd.
Englewood, FL 34223
servpro9231@yahoo.com

I gotta tell you that your product is quite amazing. I accidentally erased a bunch of files in the process of backing up files. I recovered all my pictures and some text files too.

Thanks!!
Robert Ross

-- Robert Ross is an award winning singer, songwriter, guitarist & harmonica player who is known for blues, jazz, & rock 'n' roll. Johnny Winter recorded one of Robert's songs, "Sittin' In The Jailhouse" on "Raisin' Cain" and on "A Rock 'n' Roll Collection". Robert recorded with the legendary Big Joe Turner on Spivey Records and has backed or opened for: Jerry Lee Lewis, John Lee Hooker, Lightnin' Hopkins, Brownie McGhee, Memphis Slim, Sunnyland Slim, Otis Rush, Dr. John, Charles & Cyrille Neville, Leon Russell, Rick Derringer, Bo Diddley, Bobby Lewis, Pinetop Perkins, Big Mama Thornton, Louisiana Red, J.B. Hutto, Eddie Kirkland, Floyd Jones, Homesick James, James Cotton, Junior Wells, Buddy Guy. The Robert Ross Band tours Europe frequently and has 7 cds Including, "What Are We Fighting For?" on Fountainbleu Records.
Robert Ross 79-25 150 St.
(#E-18) Flushing, NY 11367
718 380-6664
RobertRossBand@aol.com
www.RobertRossBand.com

Ray -

I wanted to thank you for your assistance yesterday. I tried the demo you sent and it was able to recover most of the photos. I purchased the software this evening and am very happy that it was able to help bring back many of the photos. I appreciate your help and the work your company is doing. It's a pleasure to know there are people who can help when it seems our technology has failed us.

I hope not to have to use the software again but I can guarantee I will be passing your company's name along to family, friends and co-workers who experience the same problems in the future.

Thank you again for all the information and assistance and for introducing me to your wonderful product!

sincerely,
Rachel Callaway

Dave,

Thanks for your help today! After I re-downloading RescuePRO™, everything is happy. Especially my wife who thought she lost all her pictures from the San Diego trip, we had just returned from.

Thanks Again!

Regards,
Fitz.....

Ron,

Thank you for your help. A knowledgable friend suggested I use Microsoft Search and the missing pictures were recovered. Your tech service is the best that I have encountered.

Peter Ellison

I just wanted to let you know that your software saved me a lot of time and money today. For the past two weeks I had been working with various colleagues from pro tech types to the pro digital equipment geeks in addition to professional photo services like Calumet in San Francisco. No one was able to even dock one of my SanDisk® Extreme III 4.0 GM CompactFlash cards. Everyone said I was doomed and had to forget the time, models, studio cost, etc., for the production involved in these shots. I finally called the number on the back of the flash card and spoke with the friendly tech people at SanDisk. They told me about RescuePRO™ and the success your software has had when all else fails.

OK - This is what I really do not understand: how does your application even read the card when several macs and a PC did not even identify the card was even connected to the computer? It was just dead and the two different SanDisk® readers just blinked in error - I even tried two different Lexar readers. My Mac does not even allow it to be recognized or dock with the flash card!!! So I have the card popped into my Nikon D200 - no dock showing from my Mac. I go to your website as directed by SanDisk® and download your demo. I click twice and run the scan..... and amazingly your software picked up the card and read 473 RAW files. After confirming I could scan it with the simple Demo I went ahead and downloaded the full version of RescuePRO™ File Recovery Utility for MAC and click twice and downloaded 473 RAW files from the card.

Thank you for your great software!!! Please tell me how it works when I cannot even get a PC or MAC to detect the card? Just amazing!

-- Tiger Kennedy Cosmos
http://homepage.mac.com/tigercosmos/Portfolio

Ron -

I am very impressed with the follow up on your part. Its not often companies have such attention to customer service - very impressive.

Thanks,
Jason Bailey

Gentlemen:

I have received the CD with my recovered files from my broken flash drive. I have checked and they seem to be all present and operating. You may delete the back-up you kept. Also please, if you have not already done so, destroy the flash drive as it is no longer of any use to me. I want to commend you on your customer service and attention to this matter. It has been a very pleasant and painless experience. In today's business climate, a very refreshing change. Keep up the good work. Many Thanks.

sincerely,
Mike Jones
Fredericksburg, VA

Ron

Thanks for your concern. I was able to recover all of the lost files that had not been overwritten before I had the HD crash that caused me to need to recover files from erased CF cards. I love your program. It reached right into those "erased" files, got my images, and saved them to my HD for me. It couldn't have been easier.

Ken

I downloaded the software last night with skeptism and a sick stomach from stress. I had just finished shooting an elaborate 18th birthday party only to find my worst nightmare when I stuck the media card in my card reader: "no image", which didn't make sense because I had reviewed the pictures through my viewfinder as I shot them. I remembered seeing your ad in Photoshopuser magazine and desperately found the magazine and your web address. It was my only hope! I didn't see my camera or reader on the demo but went ahead and downloaded the software. I got it to work and I nearly screamed with relief that the images were being recovered!!! Thank you so much. I am recommending your software to all photographers!!

Blanca Schnobrich